Placing an order on our website is quick and simple:
- Choose Your Product
Browse our selection and choose the item(s) you wish to purchase. - Select Options
Pick the flavor, nicotine strength, and quantity as needed. - Add to Cart
Click the “Add to Cart”to continue browsing.
Click the “Checkout”button when you’re ready. - Enter Your Details
Enter your name, shipping address, phone number, and email to ensure smooth delivery. - Place Your Order
Choose your payment method, click “Place Order”, and you’re all set!
1. Authenticity & Quality Assurance
✓ All products are CE-certified and sourced directly from OEM factories.
✓ Pre-shipment 3-step quality control:
Factory QC → Batch testing → Final inspection
- Upon Delivery
- Immediately (within 48 hours):
① Check if the packaging is intact and undamaged.
② Verify contents against invoice.
③ If everything is in order—enjoy your product!
- Within 14 days:
Test device functionality (battery/atomizer/airflow).
Note: For hygiene compliance, opened e-liquids/disposables cannot be returned unless defective.
- Return Eligibility
|
Scenario |
Refund |
Replacement |
Shipping Cost |
|
Defective/Dead on Arrival |
✓ |
✓ |
We cover |
|
Wrong item shipped |
✓ |
✓ |
We cover |
|
Buyer’s remorse (unopened) |
✓ |
✗ |
Customer pays |
- Special Conditions for E-Liquids
Nicotine-containing products: Non-returnable once seal is broken (EU TPD compliance).
0mg e-liquids: Unopened bottles may be returned within 7 days.
- Processing Timeline
Refunds: 3-5 business days after inspection.
Replacements: Shipped within 48 hours of approval (EU warehouse stock).
If you need to request a return or report an issue, please feel free to contact our customer support team.
Returns are only accepted for defective or incorrect products.
All returned items must be unused, with original packaging intact.
For hygiene and safety reasons, opened or used e-liquids and disposables cannot be returned.
We are committed to resolving all issues professionally and fairly. Our goal is to ensure you are satisfied with every purchase.
Other conditions
Unless the product is defective, return shipping costs will be borne by you.
If you need to request a return or report an issue, please feel free to contact our customer support team.
For Shipping details, please click the link below
For payment details, please click the link below